More Than Just Claims Adjusting.

RENFROE® is more than just an adjusting firm. We offer a variety of support services, including file review/QA, claims consulting and auditing, dedicated adjuster help desks, fraud investigations, payment issuance, and technology consulting. Whether you’re trying to improve your processes or you simply want to know if you’re overpaying your settlements, you can count on the experts at RENFROE to help you reduce costs, maximize efficiency, and improve customer service.

Claims Coverage Verification

Retain RENFROE’s policy specialists to review your inbound claims for coverage verification. We’ll review each claim alongside the insured’s policy and determine if a loss is covered, even partially. Our specialists can work remotely or from your own facility.

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Estimate Writing and Review

We know that accurate estimate writing is critical to any claims workflow, which is why we employ some of the best estimate experts in the business. Our estimators use industry-standard software like Xactimate® to deliver quick and accurate damage estimates, protecting our clients while putting their customers on the road to recovery faster. If you handle all of your estimate writing in-house, consider utilizing RENFROE as an auditor to ensure accuracy. Our experts will review your estimates to make sure you aren’t paying out more than you should. This can be done in real-time as estimates are completed or conducted retrospectively on large batches of estimates.

Estimate Writing and Review

We know that accurate estimate writing is critical to any claims workflow, which is why we employ some of the best estimate experts in the business. Our estimators use industry-standard software like Xactimate® to deliver quick and accurate damage estimates, protecting our clients while putting their customers on the road to recovery faster. If you handle all of your estimate writing in-house, consider utilizing RENFROE as an auditor to ensure accuracy. Our experts will review your estimates to make sure you aren’t paying out more than you should. This can be done in real-time as estimates are completed or conducted retrospectively on large batches of estimates.

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Claims Subrogation

Our subrogation specialists are experts in evaluating claims for subrogation potential and negotiating third-party settlements on either side of a claim. Once recovery from an at-fault party or carrier is complete, the members of our subrogation unit work to ensure that deductibles are reimbursed promptly and accurately. RENFROE’s subrogation specialists are experienced in thoroughly gathering and documenting evidence and quick payment processing.

Claims Subrogation

Our subrogation specialists are experts in evaluating claims for subrogation potential and negotiating third-party settlements on either side of a claim. Once recovery from an at-fault party or carrier is complete, the members of our subrogation unit work to ensure that deductibles are reimbursed promptly and accurately. RENFROE’s subrogation specialists are experienced in thoroughly gathering and documenting evidence and quick payment processing.

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Special Investigations

According to the National Insurance Crime Bureau (NICB), insurance fraud is the second most costly white-collar crime at approximately $80 billion in losses per year. Our fraud investigators can help staff your own internal special investigations unit, or RENFROE can serve as a contractor to handle all fraud investigations on your behalf. Our skilled investigators have years of experience with fraud identification, investigating suspect claims, gathering evidence, and building cases. Areas include medical and billing fraud, fire investigations, intentional damage, staged/intentional accidents, false/inflated theft, false/inflated repair, and document forgery.

Special Investigations

According to the National Insurance Crime Bureau (NICB), insurance fraud is the second most costly white-collar crime at approximately $80 billion in losses per year. Our fraud investigators can help staff your own internal special investigations unit, or RENFROE can serve as a contractor to handle all fraud investigations on your behalf. Our skilled investigators have years of experience with fraud identification, investigating suspect claims, gathering evidence, and building cases. Areas include medical and billing fraud, fire investigations, intentional damage, staged/intentional accidents, false/inflated theft, false/inflated repair, and document forgery.

File Review/QA

Sometimes a Second Opinion Goes a Long Way.

At the end of the day, adjusters are human beings. That’s why it never hurts to have a second opinion or set of eyes to ensure fair settlements and minimize reinspections. Our file reviewers audit documents from field adjusters to ensure accuracy and compliance before the claim is submitted for payment. This service can be tailored to your unique needs, policies, and requirements. Our file reviewers are experienced adjusters who have just about seen it all.

Adjuster Help Desk

Because Even Experienced Adjusters Have Questions

Modeled around a service we developed for our own adjusters, the Adjuster Help Desk is a custom dedicated help-line for your staff, manned and administered by RENFROE. Available during hours of your choosing, this service allows your adjusters to ask non-jurisdictional questions ranging from basic claim handling to scoping to specific software platforms. Our Help Desk service is staffed only with experienced adjusters. We’ll work with you to determine exactly what knowledge base your custom Help Desk should have, then we’ll make sure we staff it with adjusters that are the right fit for your needs. We can even work with you to ensure they’re trained on your policies and procedures.

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Reporting and Data Analysis

Our Business Intelligence team can provide your company with advanced metrics reporting and data analysis capabilities, allowing you to make informed decisions and adjustments to your processes, procedures, and policies. Couple this offering with our claims consulting and auditing services to get detailed recommendations about how to best maximize your claims handling efficiency and reduce your claims costs.

Reporting and Data Analysis

Our Business Intelligence team can provide your company with advanced metrics reporting and data analysis capabilities, allowing you to make informed decisions and adjustments to your processes, procedures, and policies. Couple this offering with our claims consulting and auditing services to get detailed recommendations about how to best maximize your claims handling efficiency and reduce your claims costs.

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Payment Issuance

Payment issuance can be complex, but it doesn’t have to be a headache for your company. If you need assistance with issuing claims payments to policyholders, vendors, and contractors, let the pros at RENFROE help you sort it all out. Available as a contracted service or as part of a staffing model, we have the resources necessary to help ensure that all parties get paid timely and accurately.

Payment Issuance

Payment issuance can be complex, but it doesn’t have to be a headache for your company. If you need assistance with issuing claims payments to policyholders, vendors, and contractors, let the pros at RENFROE help you sort it all out. Available as a contracted service or as part of a staffing model, we have the resources necessary to help ensure that all parties get paid timely and accurately.

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Customer Satisfaction Measurement & Reporting

Do you have a solid grasp of what your customers think about you? Most negative reviews of and complaints about insurance companies are due to unsatisfactory experiences with how claims are handled. RENFROE can act as an independent third party to measure your customers’ satisfaction with your claims process. Using standardized questions and measurements, we’ll gather quantitative and qualitative data from your customers and provide you with detailed reporting and analysis. Measurement and reporting can be conducted on an ongoing basis or as part of a retrospective evaluation and can be used to make improvements to your claims process.

Customer Satisfaction Measurement & Reporting

Do you have a solid grasp of what your customers think about you? Most negative reviews of and complaints about insurance companies are due to unsatisfactory experiences with how claims are handled. RENFROE can act as an independent third party to measure your customers’ satisfaction with your claims process. Using standardized questions and measurements, we’ll gather quantitative and qualitative data from your customers and provide you with detailed reporting and analysis. Measurement and reporting can be conducted on an ongoing basis or as part of a retrospective evaluation and can be used to make improvements to your claims process.

Claims Consulting

Our claims consultants can help evaluate every aspect of your claims handling, including claims accuracy and opportunities for process improvements. Some of the major areas we provide consulting in include:

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Claims Auditing

Our claims auditors will comb through past claims and evaluate them for accuracy, completeness, compliance, and fair payment. They will then issue a detailed report of findings, complete with recommended actions. This important service protects both you and your policyholders.

Claims Auditing

Our claims auditors will comb through past claims and evaluate them for accuracy, completeness, compliance, and fair payment. They will then issue a detailed report of findings, complete with recommended actions. This important service protects both you and your policyholders.

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Technology Consultation

Do you need to rethink the role that technology plays in your claims handling? Maybe it’s a gut feeling, or perhaps it’s based on solid data. Either way, our technology experts can help you assess your needs and make a sound and informed decision on the technology and software platforms that are right for you. We can even assist with implementation and integration into your systems if needed.

Technology Consultation

Do you need to rethink the role that technology plays in your claims handling? Maybe it’s a gut feeling, or perhaps it’s based on solid data. Either way, our technology experts can help you assess your needs and make a sound and informed decision on the technology and software platforms that are right for you. We can even assist with implementation and integration into your systems if needed.

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